Media coverage of workplace violence tends to misrepresent the scale and nature of the problem. While the dramatic, isolated incidents often publicized are shocking, most workplace violence consists in less newsworthy – but equally worrisome – activity, including threats of physical violence, harassment, intimidation or other threatening behavior. And while failing to adequately prevent and cope with violent incidents in the workplace can lead to increased workers’ compensation costs, absenteeism, property damage and negative publicity, over 70 percent of U.S. workplaces do not have a formal policy or program addressing workplace violence, according to the U.S. Department of Labor.
Recognizing the risk of workplace violence and taking action is essential. The creation of a sound prevention plan is the most important and ultimately least costly portion of any group’s workplace violence program.
Types of Workplace Violence
- Criminal – the perpetrator has no legitimate relationship to the business or its employees and generally commits a crime in conjunction with the violence (shoplifting, robbery, trespassing).
- Customer or Client – the perpetrator has a legitimate relationship with the business and becomes violent while being served by the business (clients, customers, students, patrons).
- Co-worker – the perpetrator is a current or past employee, or is a contractor who works as a temporary employee of the business.
- Domestic Violence – the perpetrator has no legitimate relationship with the business but has a personal relationship with a victim, and threatens or assaults him or her at the workplace (family member, boyfriend or girlfriend).
Risk Management of Workplace Violence
Workplace violence can pose significant risks not only to employees but also to organizational productivity and reputation. Effectively managing these risks is crucial for creating a safe workplace environment. Below are key strategies that can help mitigate the potential for violence:
- Conduct Risk Assessments: Regularly evaluate the workplace for potential hazards that could lead to violence, such as high-stress environments or inadequate security measures.
- Develop Clear Policies: Establish comprehensive workplace violence prevention policies that outline acceptable behavior and the consequences of violent actions.
- Provide Training: Equip employees with the skills to recognize warning signs of violence and the procedures to follow in case of an incident. This includes de-escalation techniques and emergency response protocols.
- Encourage Reporting: Create a culture where employees feel safe and supported when reporting threats or incidents of violence. Anonymous reporting channels can enhance this.
Insurance Coverage for Workplace Violence
Having the right insurance coverage is essential for protecting your organization against potential financial implications stemming from workplace violence. Consider the following types of coverage:
- General Liability Insurance: This can provide financial protection against claims resulting from bodily injuries, which could arise from violent events.
- Workers’ Compensation Insurance: Ensures that employees injured due to workplace violence receive the necessary medical care and compensation for lost wages.
- Business Interruption Insurance: Covers the loss of income due to business disruptions caused by violence, enabling organizations to recover more quickly.
- Crisis Management Insurance: This specific coverage can help manage the aftermath of violent incidents, including legal fees and public relations expenses.
HOW KAPNICK CAN HELP
At Kapnick, we have access to critical incident management experts who can evaluate facilities, review and help develop response plans, coordinate first responders and more.
Incorporating these risk management strategies and ensuring appropriate insurance coverage can significantly enhance workplace safety and provide peace of mind for both employers and employees. Understanding these elements is not just beneficial; it is essential for maintaining a healthy working environment.
Want to know more about developing a workplace violence policy for your organization? Reach out at info@kapnick.com or 888.263.4656.
