Losses happen even with the best risk management and safety programs in place, and the insurance claim process can often be lengthy and complicated. But with Kapnick’s in-house claims experts, clients have a strong ally on their side.
Watch this quick video by Amy DeKeyser, Kapnick’s Senior Vice President of Risk Solutions or read on to learn more.
Claims Management
Kapnick’s claims management experts advocate for clients, resolving issues with insurance carrier partners efficiently.
Our services include:
- Reporting and monitoring insurance claims
- Coverages and quarterly claims reviews, open loss reports
- Negotiating with carriers on behalf of clients to secure desired outcomes
Our goal is to ensure clients receive the coverage they deserve in the shortest possible time.
Post-Loss Management
After a commercial property loss, it’s crucial to follow specific policies and procedures for the claim. Here’s what you need to do:
- Conduct inspections
- Establish communication
- Accumulate and account for claims expenses
- Execute cross-department coordination to ensure a favorable result for both the organization and the insurer
Common Pitfalls
Claims management can be fraught with complexities, and there are several common pitfalls that can hinder the process. Understanding these potential challenges is crucial for ensuring a smooth and efficient claims experience.
Miscommunication, inadequate documentation, and failure to meet deadlines can all contribute to delays and complications. By being aware of these issues, clients can take proactive steps to avoid them, ensuring they achieve the best possible outcome.
Becoming worn down by the process:
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- Don’t settle for a quick, cheap settlement due to exhaustion.
- Avoid leaving the claim open, as it can harm your rates during renewal.
Accepting a claim denial:
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- If coverage issues arise, ask for a detailed coverage opinion letter.
- Seek a second opinion from a qualified insurance professional if your initial claim is denied.
Losses can seem overwhelming, but clients don’t have to face them alone. Working with a qualified insurance broker like Kapnick helps clients understand their coverage and specific policies.
For more information, reach out at or 888.263.4656. Let us help you navigate the complexities with confidence!
