The phone call every parent dreads is the one that starts with, "Mom, Dad... I've been in an accident." Even a minor incident can feel overwhelming, especially when it involves a new driver. For the family of a long-time client, this scenario became a reality when their teen driver hit a deer. The experience was unsettling, and they were immediately faced with a wave of questions and concerns. What do we do next? Will our rates go up? How does this process even work?
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